30-Day Return Policy

We want you to be happy with your purchase. If you change your mind or are not completely satisfied with your order, you can request a return within 30 days of receiving your item.

Returns

To be eligible for a return:

• The item must be unused and in its original condition. 
• The item must be returned in its original packaging where possible.
• You must contact us within 30 days of receiving your order.
• Customers are responsible for the cost of return postage, unless the item is faulty, damaged, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with photographs of the item and packaging.

We will review the issue and, where appropriate, offer a replacement or full refund. We will cover reasonable return postage costs for faulty, damaged, or incorrectly supplied items.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

For hygiene and personalisation reasons, personalised or custom-made products may not be eligible for return unless they arrive faulty, damaged, or incorrect.

Digital products, once downloaded or accessed, are generally non-refundable unless required by law.

How to Request a Return

To request a return, please contact us with:

• Your order number
• The item you wish to return
• The reason for the return

We will provide the return instructions.

Please do not send items back without contacting us first.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law. Where an item is faulty, not as described, or does not meet the required standards, you may have additional rights to a repair, replacement, price reduction, or refund.

Last updated: August 2026